Citizen’s Charter
SOCIAL SECTOR
CIVIL REGISTRAR'S OFFICE
• Registration of Birth, Marriage and Death Certificate
• Registration of Certificate of Live Birth (Form no. – Former Founding Certificate)/ Abandoned Children
• Issuance of Certified True Copy of Birth, Marriage and Death Certificate and other Civil Registry Document/s
• Delayed Out-Of-Town Registration of Birth, Marriage, and Death Certificate
• Registration of Legal Instruments/Legitimation of Child and Allowing Illegitimate Children to Use the Surname of the Father
• Issuance of Marriage License
• Annotation of Civil Registry Documents Affected by Court Decrees
• Endorsement of Registry Record to the Civil Registrar – General
• Petition for Change of First Name (CFN) and Correction of Clerical Error (CCE) (For Direct Migrant)
• Petition for the Correction in Month and Day in Date of Birth (Year not included) and Sex of a Person
• Supplemental Report
CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE (CDRRMO)
CITY HEALTH OFFICE CHO)
• Medical Consultation and/or Issuance of Medical Certificate, Prescription, or Medical Requests
• COVID-19 Vaccination
• Registration, Correction, or Issuance of Medical Certificate, Prescription, or Medical Requests
• Provision of Dental Services
• Provision of Medicines
• Payment of Various City Health Office Services
• Provision of Laboratory Services
• Provision of X-Ray Services
• Prenatal Care Services
• Delivery of Pregnant Women in Bemonc Facility
• Issuance of Health Card
• Issuance of Sanitary Permit
• Issuance of Certificate of Potability
• Issuance of Certifications
• Issuance of Death Certificate
• Treatment of Animal Bite
• Tuberculosis Program from Children 9 years old and below
• Tuberculosis Program from individual 10 years old and above
CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE (CSWDO)
• Eye Consultation Services – Aid to Individual in Crisis Situation
• Burial Assistance – Aid to Individual in Crisis Situation
• Financial/Medical Assistance – Aid to Individual in Crisis Situation
• Laboratory & Minor Medical Procedure – Aid to Individual in Crisis Situation
• Issuance of Certificate of Indigency
• Issuance of Pre-Marriage Counselling Certificate
• Issuance of Solo Parent ID
• Issuance of Senior Citizen’s ID or Booklet
• Issuance of Certificate of Cancellation/Cancellation Letter
• Assistance to PhilHealth Registration/Updating
• Issuance of Person with Disability (PWD) ID and/or Booklet
• PWD Financial/Medical Assistance – Aid to Individual in Crisis Situation
• Management of Children in Conflict with the Law (CICL)
• Case Management of Abuse Cases
CITY TRAFFIC MANAGEMENT DIVISION (CTMD)
CITY YOUTH DEVELOPMENT AND SPORTS DIVISION
ECONOMIC SECTOR
CITY AGRICULTURIST'S OFFICE (CAGO)
CITY COOPERATIVE DEVELOPMENT OFFICE (CCDO)
CITY LIVELIHOOD AND ENTREPRENEURSHIP DIVISION (CLED)
CITY TOURISM AND CULTURAL HERITAGE DEVELOPMENT DIVISION (CTCHDD)
• Provision of Assistance related to Promotional Activities on Tourism and Cultural Heritage
• Provision of Information/Data on City Tourism and Cultural Heritage
• Provision of Support Assistance for Ambassador/Representatives
• Event Coordination/Consolidation of Request of Resources and Manpower Support for Upcoming Events
• Provision of Permit and Assistance for Accreditation
• Provision for Tour and Itinerary Assistance
• Sponsorship Registration
CITY VETERINARY OFFICE (CVO)
• Issuance of Meat Inspection Certificate
• Vaccination and Deworming
• Artificial Insemination Services for Cattle and Carabao
• Castration and Spaying
• Certificate of Acceptance
• Consultation and Treatment
• Hemorrhagic Septicemia/Hog Cholera Vaccine
• Impounding of Stray Animal
• Disinfection of Animal Transport Carrier Vehicle
• Pet Identity Registration Certificate
• Veterinary Health Certificate for Slaughter of Livestock
• Veterinary Health Certificate for Travel of Dog/Cat/Livestock
PUBLIC EMPLOYMENT SERVICES OFFICE (PESO)
• Conduct of Labor Education for Graduating Students (LEGS) / Career Advocacy and Employment Coaching
• Conduct of Special Program for Employment of Students (SPES)/ Government Internship Program (GIP)
• Endorsement of OFW Concern to Appropriate Agency (OFW HELPDESK)
• Facilitation of Job Fair (Including School-Based)/Special and Local Recruitment Activity (SRA/LRA)
• Issuance of First-Time Job Seeker Certificate
• Issuance of Endorsement Letter
• Conduct of Orientation on Batas Kasambahay
• Registration Assistance for Applicants of the Passport-On-Wheels (POW) Program
• Registration for Basic Occupational Safety and Health (BOSH) Training
• Local Labor Dispute Settlement
• Registration Assistance for TESDA Skills Training
• Tulong Panghanapbuhay sa ating Disadvantages/Displaces (TUPAD) workers Program
INFRASTRUCTURE SECTOR
CITY ENGINEERING'S OFFICE
ENVIRONMENT AND NATURAL RESOURCES SECTOR
CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE (CITY ENRO)
INSTITUTIONAL SECTOR
BIDS AND AWARDS COMMITEE: SECRETARIAT OFFICE (BAC)
• Annual Procurement Plan (APP) Preparation
• Bidding of Goods and Services
• Bidding of Infrastructure
• PHILGEPS Posting – Invitation Bid
CITY PROCUREMENT DEPARTMENT
BUSINESS PERMIT AND LICENSING OFFICE (BPLO)
CITY ASSESOR'S OFFICE (CASSO)
• Annotation and Release of Mortgage, Lien, and Encumbrance
• Annotation of Title Number
• Cancellation of Tax Declaration of Building and Machinery
• Certification for Real Property
• Correction of Data in the Tax Declaration
• Initial Assessment of Real Property
• Issuance of Declaration Real Property Value (DPRV)
• Issuance of Re-Assessment/Reclassification of Real Property
• Subdivision/Consolidation of Real Property
• Traceback of Real Property
• Transfer of Ownership
CITY PUBLIC MARKET OFFICE (CPMO)
CITY TREASURER'S OFFICE (CTO)
• Issuance of Certificate of Non-Deliquency (CNC)
• Issuance of Community Tax Certificate (CTC-CEDULA)
• Payment of Business Tax
• Payment of Certificates, Clearances, Permit Fees, and Other Charges
• Payment of Real Property Tax
• Payment of Sealing and Calibration of Weighing Scale
• Payment of Transfer Tax
CITY ACCOUNTANT'S OFFICE (CACCO)
• Issuance of Accountant’s Advice
• Issuance of Certificate of Earnings
• Issuance of Certification for Employee’s Mandatory Contribution
• Issuance of Certification for Taxes Withheld
• Issuance of Clearance of No Accountability/Obligation
• Issuance of Pay Slip, Certificate Of Net Pay And Certificate of Taxes Withheld
• Processing of Disbursement Voucher for Procurement
CITY BUDGET OFFICE (CBO)
CITY INFORMATION OFFICE (CIO)
CITY MANAGEMENT INFORMATION SYSTEM DIVISION (CMISD)
• Inspection and Set-Up of New Information and Communication Technology (ICT) Equipment
• Recommendation for Procurement of Information and Communication Technology (ICT) Equipment
• Reformatting of Computer Hardware
• Repair and Troubleshoot of Information and Communication Technology (ICT) Equipment
• Technical IT Assistance During Meeting/Training/Seminar
CITY GENERAL SERVICES OFFICE (CGSO)
• Assistance to LGU Events/Assistance
• Evaluation of Disposal/Replacement Request of Defective Properties and Equipment
• Immediate Request to Use Service Vehicle
• Issuance of Fuel/Gas Slip
• Issuance of Goods/Common-Used Supplies Carried on Stock
• Lending of Supplies and Property, Plant and Equipment
• Distribution of Warehouse Items (Rice, Bottled Water, Etc.)
• Repair and Maintenance of LGU Property/Equipment
• Use of Conference Room/City Plaza & other property
• Use of Service Vehicle
CITY HUMAN RESOURCE AND MANAGEMENT OFFIVE (CHRMO)
• Complaint Handling
• Hiring for Government Positions
• Hiring of On-The-Job Training (OJT)/Internship
• Issuance of Certificate of Employment (COE) with Compensation
• Issuance of Service Record
• Processing of Leave Application
• Processing of Personnel Requisition Form (PRF)
• Processing of Terminal Leave Benefits
CITY PLANNING AND DEVELOPMENT OFFICE (CPDO)
• Certification as to inclusion to Annual Investment Program (AIP)
• Evaluation of the Annual Investment Program (AIP)
• Evaluation of the Proposed Barangay Annual Investment Program (AIP)
• Payment of Monthly Amortization for the Housing Program
• Request for Locational Clearance
• Request for Zoning Certification
• Request for Zoning Clearance
• Request of Planning Documents for Research Purposes
• Review of the Barangay Gender and Development Plan (GPB)
CITY LEGAL OFFICE (CLO)
CITY ADMINISTRATOR'S OFFICE
• Decisions for Proposals from Proponents
• Decisions for Various Requests and Proposals from Offices in the LGU, Personnel, Etc.
• Decisions on Complex Application/Request/Proposal
• Decisions on Requests/Applications/Proposals from External Clients
• Financial Assistance for National Agencies
• Issuance of Permit for City Traffic Management Division Personnel to Escort/Assist in Activities
• Issuance of Permit to Conduct Motorcade/Parade or Procession and other Social Activities
OFFICE OF THE SANGGUNIANG PANLUNGSOD (SP) / SECRETARY TO THE SANGGUNIANG PANLUNGSOD (SSP)
• Issuance of Certificate of Appearance
• Issuance of Endorsement for Employment
• Issuance of Endorsement for Medical Assistance
• Reclassification of Lands (Section 20 Of Local Government Code) / Request for Resolution/Ordinance
• Request for Certified True Copy of Local Ordinances/ Resolutions
• Use of the SP Session Hall/Conference Room/AVR
OFFICE OF THE CITY VICE MAYOR (OCVM)
OFFICE OF THE CITY MAYOR (OCM)
• Decisions for Various Requests and Proposals from Offices in the LGU
• Decisions on Requests/Applications/Proposals from External Clients
• Issuance of Endorsement Letter for Reclassification of Land/Drafting Of Resolution
• Issuance of Mayor’s Clearance
• Provision of Eyebrow Trimming
• Provision of Haircut
• Provision of Massage
• Check-Up of Employee’s with Health Concerns
• Special Request for Mobile Clinic Accommodations
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Gov. Malvar St., Poblacion 1, City of Sto. Tomas, Batangas 4234 PhilippinesOffice Hours : 8:00am - 5:00pm, Monday to Friday
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